builderall

Privacy Policy

Adresse
15 James STOssing NY 10562-5419 USA

Connect with Us...

Janelle Jones Buyers Agency Pty Ltd (“we”, “us”, “our”) is a buyers agency based in Brisbane, Queensland. We are committed to providing professional property advisory services while respecting and protecting your privacy.

This policy outlines how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


Disclaimer

The information, advice and services provided on this website are of a general nature only and do not take into account your individual objectives, financial situation or needs.

Before making any investment or property purchasing decisions, you should obtain independent advice from appropriately qualified legal, financial and taxation professionals.

While we take reasonable care to ensure that information provided on this website and in our reports is accurate and up to date, we do not warrant its completeness or accuracy. Any reports, commentary, opinions or recommendations provided by Janelle Jones Buyers Agency are professional opinions only and should not be relied upon as statements of fact.

To the maximum extent permitted by law, Janelle Jones Buyers Agency disclaims all liability for any loss or damage arising from reliance on information contained on this website or provided as part of our services.


Our Commitment to Privacy

Our goal is to help you secure the right property at the right price. In doing so, we may need to collect relevant personal information to act on your behalf.

We are committed to:

  • Respecting your right to privacy

  • Protecting the confidentiality of your personal information

  • Handling personal information transparently and responsibly

  • Ensuring our staff and contractors understand their privacy obligations

This Privacy Policy applies to all interactions with us, whether in person, by telephone, email, written correspondence, or through our website.


What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive information includes information about matters such as racial or ethnic origin, political opinions, religious beliefs, health information, criminal record, biometric information and other information defined under the Privacy Act.

We only collect sensitive information where:

  • It is reasonably necessary for our services;

  • You have provided consent; or

  • We are required or authorised by law.


Collection of Personal Information

We collect personal information that is reasonably necessary to provide our buyers advocacy services.

The types of information we may collect include:

  • Full name

  • Date of birth

  • Residential and postal address

  • Email address

  • Telephone numbers

  • Occupation and employment details

  • Financial information (including income details and lending arrangements)

  • Details relating to property ownership or investment interests

  • Information relevant to your property requirements


We generally collect information directly from you when you:

  • Enquire about our services

  • Engage us as your buyers agent

  • Complete forms

  • Communicate with us via phone, email or our website


In some circumstances, we may collect information from third parties such as:

  • Financial institutions

  • Mortgage brokers

  • Solicitors or conveyancers

  • Real estate agents

  • Public registers and government bodies

If we receive unsolicited personal information that we could not have lawfully collected, we will destroy or de-identify it where appropriate.

You may deal with us anonymously or under a pseudonym where lawful and practical. However, in many property transactions, identification is required for legal and regulatory compliance.


Use and Disclosure of Personal Information

We use your personal information to:

  • Provide buyers advocacy services

  • Assist you in locating and securing property

  • Liaise with real estate agents, vendors and their representatives

  • Coordinate due diligence and inspections

  • Facilitate negotiations and contract processes

  • Refer you to related professionals (where requested)

  • Manage client relationships

  • Comply with legal and regulatory requirements

  • Provide information about our services


We may disclose your personal information to:

  • Vendors and their representatives

  • Real estate agents

  • Legal advisers and conveyancers

  • Financial institutions and mortgage brokers

  • Valuers, inspectors and tradespeople

  • Government agencies (including land titles offices and regulatory authorities)

  • Service providers who assist in operating our business (e.g. IT providers, cloud storage providers)


We will only disclose personal information:

  • For the purpose for which it was collected;

  • For a related purpose you would reasonably expect;

  • With your consent; or

  • Where required or authorised by law.

Where we use third-party software platforms or cloud-based systems, information may be stored on servers located overseas. We take reasonable steps to ensure such providers comply with Australian privacy standards.


Marketing Communications

We may use your contact details to provide information about our services, property insights or relevant updates.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe function in our emails.


Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Secure electronic systems and password protection

  • Confidentiality agreements with staff and contractors

  • Controlled access to physical records

  • Secure storage of hard copy documentation

  • Regular review of data protection procedures

We will destroy or de-identify personal information when it is no longer required for the purpose for which it was collected, unless retention is required by law.


Your Privacy Online

Our website uses appropriate security measures, including firewalls and secure hosting.

Where our website contains links to third-party websites, we are not responsible for the privacy practices of those external sites. We recommend reviewing their privacy policies separately.
 

Access and Correction

You may request access to the personal information we hold about you. We will respond within a reasonable timeframe and may require verification of your identity.

If you believe your personal information is inaccurate, incomplete or out of date, you may request correction.

We may refuse access or correction where permitted under the Privacy Act, including where:

  • Access would pose a serious threat to health or safety

  • It would unreasonably impact the privacy of others

  • The request is frivolous or vexatious

  • Legal proceedings are underway

  • Disclosure would be unlawful


If we refuse your request, we will provide written reasons and information about how to lodge a complaint.

Reasonable administrative fees may apply for providing access to records in certain formats.


Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a complaint to us in writing.

We will:

  • Acknowledge your complaint promptly

  • Investigate the matter

  • Respond within a reasonable timeframe (generally within 20 business days)

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).


Policy Review

This Privacy Policy is reviewed:

  • At least annually;

  • Following any significant regulatory or operational changes; or

  • Following any data security incident.


Contact Us

For any questions regarding this Privacy Policy or to request access, correction or lodge a complaint, please contact:


Janelle Jones Buyers Agency

enquiries@janellejonesbuyersagent.com.au

Local: 0416 196 953

International: +61 416 196 953

Things to consider before your call:

      Desired locations
      Property Specifications
      Property Price (min/ max)
      xxx
 

A complimentary discovery conversation to understand how we can help you find the perfect property. There is absolutely no obligation to continue working with us if you decide to manage the buying process autonomously.

Ready for a Discovery Call?